Accessibility

Our commitment

Northtide Health is committed to making our website, patient communications, and video visits accessible to everyone, including people with disabilities. We believe that whole-person care starts with being able to reach your care team easily.

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, published by the World Wide Web Consortium (W3C), and we follow the newer WCAG 2.2 guidance where we can. These guidelines explain how to make web content more accessible for people with visual, hearing, motor, speech, and cognitive disabilities.

Accessibility features of our website

Our website includes the following features:

• Keyboard navigation. All links, buttons, menus, and form fields can be reached and used with a keyboard alone.
• "Skip to main content" link at the top of every page so keyboard and screen reader users can bypass repeated navigation.
• Visible focus indicators that show which element is selected.
• Structured headings and landmarks (header, navigation, main content, footer) to help screen reader users navigate.
• Text alternatives for meaningful images and icons, and hidden labels for decorative graphics.
• Labeled form fields with clear instructions and required fields marked.
• Color contrast designed to meet WCAG AA standards, and information that never relies on color alone.
• Resizable text and responsive layout. Pages work when zoomed up to 200% and on phones, tablets, and computers without horizontal scrolling.
• Reduced motion. If your device is set to reduce motion, our animations are turned off.
• Tap-to-call phone numbers on mobile devices.
• Print-friendly policy pages that can be saved as PDF.

Accessible video visits

Most of our care is delivered by secure video, so we work to make video visits accessible:

• Sign language interpreters. We can arrange a qualified ASL interpreter to join your video visit at no cost to you.
• Captioning during video visits, when available on our telehealth platform.
• Caregiver or support person. You may invite a family member, caregiver, or support person to join your visit.
• Phone visits. If video doesn't work for you, ask whether your visit can be completed by phone.
• Extra time and technical help. Our team can walk you through joining a visit before your appointment.
• Assistive technology. Our telehealth platform is designed to work with common screen readers and device accessibility settings.

Please let us know about any accommodation you need when you request your appointment or by calling (443) 399-3123.

Communication aids and alternative formats

We provide free auxiliary aids and services, including qualified interpreters, large-print and accessible electronic documents, and assistance completing forms. Language assistance is also available free of charge. Learn more in our Nondiscrimination Notice.

Compatibility

Our website is designed to work with:

• Current versions of Chrome, Safari, Firefox, and Microsoft Edge
• Screen readers including VoiceOver (Apple), TalkBack (Android), NVDA, and JAWS
• Built-in device features such as zoom, magnification, high contrast, and voice control

Our website relies on HTML, CSS, and JavaScript. Core content remains available if JavaScript is turned off.

Known limitations

Despite our efforts, some content may not yet be fully accessible:

• Third-party services. Our patient portal, telehealth video platform, online bill payment, and scheduling tools are provided by outside vendors. We choose vendors that support accessibility and ask them to meet WCAG standards, but we do not control every aspect of their design.
• Documents. Some forms or documents may be provided as PDFs. If a document isn't accessible to you, we'll provide it in another format.

If you run into any barrier, please tell us — we will work to fix it and, in the meantime, help you get the information or service another way.

Feedback and requests

We welcome your feedback. If you have trouble using any part of our website or services, or need information in a different format, contact us:

• Phone: (443) 399-3123 (TTY: dial 711 for Maryland Relay)
• Email: info@northtidehealth.com (subject line: "Accessibility")

Please tell us the web address or service involved, what you were trying to do, and the assistive technology or browser you use, if any. We aim to respond within 2 business days.

If you are not satisfied with our response, you may file a grievance as described in our Nondiscrimination Notice, or file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights.

Ongoing review

We review our website for accessibility as we add new pages and features, test with keyboard navigation and screen readers, and train our team on accessible communication. This statement was last reviewed on November 12, 2026.